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🚧 Site Under Construction — But You’re Invited to the Future
+1 562 916 3161
🚧 Site Under Construction
But You’re Invited to the Future
+1 562-916-3161
Frequently Asked Questions
What services does Linkserve AI provide?
Linkserve AI allows businesses to automate both inbound and outbound phone calls using human-like, AI-powered voice agents available 24/7, supporting lead conversion, appointment booking, customer support, reactivation campaigns, and promotional outreach to boost efficiency and engagement.
How does Linkserve AI ensure service quality and address performance issues?
We value high-quality service, timely execution, and reliable performance. During the campaign period, Linkserve AI and the client will conduct regular video check-ins to assess performance. If any issues arise, both parties will agree in writing on fair solutions, as long as the concerns are clearly documented.
How much does your services cost?
The details are outlined here: Linkserve AI & Dedicated Specialist.
Why do you require pre-payment for your services?
Payment processing whether via credit card or wire transfer can take up to 15 business days. Pre-payment helps ensure that service providers get paid on time, ensuring no service disruptions.
What are the service packages?
We like keeping things simple. There is a set up fee and a monthly service fee which can be discounted if you sign up for 6 months.
The details are outlined here.
What if I want to upgrade my service package?
We love seeing your business grow! If you need to upgrade your service package, just let us know at least 10 business days before the campaign period starts, so we can make sure we have the right team ready to support your additional needs. We’ll handle the adjustments smoothly so there’s no disruption to your operations!
What happens to any unused hours in my package?
Unused hours can’t be carried over to the next month or refunded since our team’s availability is scheduled in advance.
To maximize your package, we recommend planning tasks ahead.
What if I have multiple businesses or multiple campaigns? Can 1 package be applied to all of my businesses?
For better tracking of tasks and budget, it would be best to have one package for every business and every campaign. We can dedicate 80 hours per month per business. That's like having someone work for each business an average of 4 hrs a day in 20 working days.
Does the package quote include VOIP, phone numbers, and A2P 10DLC registration?
VOIP, phone numbers, and A2P 10DLC registration are not included in the base package.
We’ll guide you through the setup if needed, but these are billed separately.
How long does the agreement last?
Our contracts start month-to-month with no long-term commitment. If things go well (which we strive for!), you can renew for quarterly, semi-annual, or annual terms—and enjoy savings based on your chosen duration.
Can the contract be renewed?
Yes! If we’re both happy with the partnership, we can renew the agreement.
Can we make changes to the contract later?
Any modifications need to be agreed upon in writing and signed by both parties. We’re flexible, but everything should be documented properly!
What if we need to end the contract early?
We get it—sometimes things change, but we need a thirty (30) calendar day notice before end of contract.
Long term contracts which let you enjoy lower fees will be pro-rated to the monthly package rates.
How can we make payments?
Once you have chosen a package, our Accounting Department will send you an invoice where you can enter your credit card details.
What happens if we miss a payment?
We totally get that things happen! If a payment is late, a 1% late fee of the outstanding balance per month and interest will accrue from the original due date until it's fully settled. Until payment is received, services will be temporarily paused—but don’t worry, once everything’s squared away, we’ll get right back on track!
When should I expect the invoice? When is the invoice due?
Invoices are to be issued ten (10) calendar days before the campaign period.
Invoices are to be settled on or before five (5) calendar days before the campaign period.
How do we get started?
To get started, simply fill out the business inquiry form, purchase the Linkserve AI & Dedicated Specialist package, and we'll begin onboarding you as a client. Proceed with the payment to secure your best-fit team members.
What are your regular working hours?
Our regular working hours are Monday to Friday 10AM-6PM Eastern Standard Time. There are instances that our virtual assistants adjust to the business hours of where the clients are located.
How long is the turn around time for the projects we request?
Turnaround time depends on the project scope and agreed timeline. You will have access to the project sheet, allowing both parties to track tasks, hours, and progress. Monthly discussions are conducted to review projections, and any needed adjustments will be communicated via email. The project coordinator will then consolidate and document the updates in the project sheet to ensure all changes are properly accommodated.
How will we receive the deliverables?
Depending on the service, we’ll deliver them through email, shared platforms, or any other agreed method that works best for both of us.
What happens if there’s a disagreement?
We always aim for smooth sailing, but in case of disputes, we follow an escalation process—starting with discussions and, if needed, formal mediation or arbitration.
What’s expected from us as clients?
Your role is just as important as ours! We’ll need you to provide necessary information, access, and timely feedback so we can deliver the best results.
How does Linkserve AI protect our confidential information?
We take confidentiality very seriously—your sensitive data stays protected and won’t be shared with third parties unless legally required.
What happens to our files if we stop working together?
We ensure a proper knowledge transfer process before parting ways. All relevant project files, reports, and documentation will be turned over to help with your ongoing operations. This is one of the reasons why we need a thirty (30) calendar day notice before end of contract.
What security measures do you have in place for our data?
We comply with data protection laws and have strict in-house security protocols to safeguard client information.
Your data won't be shared without your permission.
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